Accentuate Staffing is working with a leader in the telecommunications space that is seeking a Customer Support Specialist. This role develops and manufactures professional hardware and software solutions, serving the evolving needs of organizations worldwide in their quest for enhanced communication. Their company culture fosters innovation and provides individuals with opportunities for career growth. As a leader in the space, they actively release new products and are at the forefront of technological advancements in the communication industry.
For this position, you would be responsible for providing top-notch desktop support to corporate end-users. If you have a passion for learning new technologies, possess exceptional troubleshooting abilities, and excel in customer communication, this is the perfect opportunity for you.
Responsibilities:
- Provide prompt and effective support to partners and end users via phone, email, and web requests
- Employ diagnostic techniques and problem-solving skills to identify and resolve customer issues
- Recommend appropriate solutions to address customer needs and enhance their experiences
- Maintain accurate records of customer interactions and support requests
- Continuously enhance product knowledge and technical expertise by staying up-to-day on the latest technologies
Requirements:
- Proven track record of success in a helpdesk support environment
- Exceptional communication skills, both written and verbal, with a high level of professionalism and energy
- Demonstrated ability to handle high call volumes and provide exceptional customer support for technology products or electronics
- Strong problem-solving skills, coupled with the ability to troubleshoot technical issues and apply relevant processes
- Strong attention to detail, a highly organized approach, and proficiency in computer applications
