We are GEA, one of the world's largest system suppliers for the food, beverage, and pharmaceutical sectors, with market-leading solutions in growing industries. Our technology and solutions enhance the quality of life. Everywhere you look, GEA is present: on breakfast tables, supermarket shelves, and in hospitals. We are proud to see that we have a positive impact on people’s everyday lives.
GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability, and long equipment life cycles that reduce their total cost of ownership. GEA provides turnkey cooling and heating installations, custom-engineered systems, compressors & compressor packages, chillers, controls, and heat pumps to meet precise temperature requirements.
Responsibilities / Tasks
- Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance
- Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations
- Deliver proactive supervision based on cloud-based digital remote monitoring tools and analytics software that optimize availability of customer’s connected assets
- Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction
- Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools and digital products
- Develop content structure for recommendation database that makes best in class troubleshooting procedures available
- Liaise with other teams within the organization, including service and engineering, to exchange knowledge and ensure client requirements are met
- Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance
Your Profile / Qualifications
- Qualifications: Apprenticeship as a Mechatronics technician for refrigeration technology (m/f/d) or a comparable qualification with professional experience
- Working experience: Multiple years’ experience as a (field) service engineer, ideally for industrial heating and refrigeration technologies
- Technical knowledge: You should have knowledge of measurement, control and regulation technology. Good user knowledge of MS Office is also important.
- Language skills: good English skills
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
