Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:
Project based system integration
Custom software solutions
Package implementations
Consulting and advisory services
Big data and analytics
Nearshore and offshore services
JOB DESCRIPTION
- The Senior IT Support Representative serves as the dedicated point of contact for incoming technology inquiries for all business units within the organization.
- The Sr. Representative is responsible for the complete, accurate, and comprehensive fulfillment of a wide range of data analysis, reporting, customer service and on-site troubleshooting requests. The Sr. Representative will serve as a primary liaison to the client's central technology department on-behalf of all employees, contractors, and stakeholders.
- This individual is expected to build strong working relationships with staff to contribute towards maintaining high levels of overall customer satisfaction.
Qualifications
• Bachelor’s degree preferred • Information technology background and experience
• The ability to develop intimate knowledge of an organization’s computing systems
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
