Senior Product Owner – Salesforce Service Cloud & GenAI
Contract Type: C2C or W2
About the Role:
We are on the lookout for a dynamic and experienced Senior Product Owner with a robust background in Salesforce Service Cloud and Generative AI (GenAI). In this role, you will be pivotal in driving innovative GenAI use cases and developing a strategic roadmap to enhance our service offerings. Your expertise will help bridge business needs with technical solutions, leading impactful projects from ideation to production.
Key Responsibilities:
- Strategic Vision: Collaborate with business stakeholders and fellow product owners to conceptualize and define GenAI use cases within Salesforce Service Cloud.
- Roadmap Development: Develop and maintain a comprehensive product roadmap for GenAI initiatives, ensuring alignment with business goals and customer needs.
- Use Case Leadership: Lead discussions and workshops to identify and refine powerful GenAI use cases, translating these into actionable requirements and features.
- Cross-Functional Coordination: Oversee the integration of Customer Self Service, Assisted Service, and Engineering functions to deliver cohesive and effective solutions.
- Execution Oversight: Manage the end-to-end process from ideation through development to ensure successful implementation and notable production usage of GenAI solutions.
- Stakeholder Engagement: Facilitate strong communication and collaboration between business units, engineering teams, and other stakeholders to drive project success.
Required Skills and Experience:
- Salesforce Service Cloud Expertise: Proven experience with Salesforce Service Cloud, including its functionalities and best practices.
- GenAI Knowledge: Strong understanding of Generative AI technologies and their application in enhancing customer service solutions.
- Product Ownership: Demonstrated experience in product ownership, including defining product vision, managing roadmaps, and leading cross-functional teams.
- Communication Skills: Exceptional ability to engage in high-impact conversations with stakeholders, translating complex technical concepts into actionable business strategies.
- Technical Background: Solid understanding of engineering processes and technology integration, particularly in the context of Salesforce and AI.
Apply Today to shape the future of customer service with cutting-edge technology and innovative solutions!
