EXECUTIVE MEETING MANAGER - A JOB WITH A VIEW!!
A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!
POSITION PROFILE:
Plan, solicit, book and coordinate small group meetings and room sales to meet/ exceed revenue & profit goals. Oversee the development and performance of all sales activities in assigned market. Identify objectives, strategies and action plans to exceed revenue matrixes, gain market share, and grow new account business.
ESSENTIAL JOB FUNCTION:
- Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, social media, etc.) to maximize revenues to meet/exceed goals.
- Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, menus, billing, etc. Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions.
- Negotiate room rates, catering prices and other sales terms for groups within a defined size parameter. Focus on revenue- producing activity and selling time by a strategic plan that maximizes direct sales efforts
- Create and distribute effective internal and external communication (written and verbal). Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all guests, vendors and staff members for the best overall performance of the hotel.
- Develop and implement creative sales strategy by analyzing historical, current and future hotel/ market and account trends.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
- Achieve activity goals as established by management and complete all reports and assignments in an accurate and timely fashion.
- Develop customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
- Maintain well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized, and knowledgeable manner.
- Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.
- Communicate to both, guests and fellow associates, professionally and positively.
DESIRED SKILLS AND QUALIFICATIONS:
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of two years’ sales experience in a related position. Hotel sales experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry. Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
