We are a growing team of dynamic tech-enthusiasts and compassionate professionals, who are on a mission to deploy AI-powered robotic solutions that make supply chain operations safe, human-friendly, and efficient in parcel distribution.
Ambi Robotics is excited to add a Product Support Engineer to the team. The ideal candidate will have 3+ years of experience in hardware and software product technical support. This position requires resolving system issues on-site, serving as the first point of contact for customers experiencing problems with robotic equipment in the field, and coordinating on-call remote resolutions. Furthermore, this role will contribute to support team projects, perform installations, and be responsible for the performance of a growing fleet of robotic systems.
The Product Support Engineer will work closely with software and hardware engineering, project management, and customer success teams. The ideal candidate is a customer-obsessed problem solver, and goes above and beyond to exceed expectations.
In this role you will:
- Take primary ownership of a single site initially and provide backup ownership to others
- Act as point-of-contact for the customer
- Respond, resolve, and document technical support issues alongside the team
- Travel to customer sites for hands-on support and installations (up to 50% out-of-state travel time)
- Participate in phone and email on-call rotations
- Perform proactive support processes by remotely monitoring machine performance and responding to automated alerts
- Schedule, track, and perform preventative maintenance
- Contribute to support team projects
You are a good fit if you have:
- 3+ years of product support engineering with experience in electro-mechanical hardware and software systems
- Working knowledge of Google Suite, Asana, and Slack
- Familiarity with software principles such as Python and CLI
- Background with mechanical and pneumatic systems
- Strong writing, analytical, and problem-solving skills
- Strong attention to detail, self-motivated, and customer experience focused
- Agile self-starter with a bias toward action and strong follow through
- BA/BS
- Willingness to travel (50%)
In addition to competitive compensation, we offer benefits such as:
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Unlimited PTO
- Equity ownership
