Job Description
As surge support for the Workforce Administration team you will perform administration of complex transactions, and data and records management in support of HR and HRIS functions. This includes processing complex life-cycle transactions, such as manual hires, complex job changes, severance processing and calculations. You will be responsible for the HR individual data changes, mass data updates, manual hires, and termination activities. You will work with individual data changes to include retroactive changes, corrections, rescinding transactions and manual transactions to update data. You'll manage mass data updates to include organizational, pay-impacting, job changes, contingent workers, and job requisitions. You'll process terminations in Workday and conduct exit interviews with outgoing employees. You'll send out processing documents to employees for involuntary terms as well as voluntary that are high risk and access termed. You'll maintain and audit personnel files to ensure accuracy. You'll maintain reusable end-user training and documentation materials for Workday. You'll complete disciplinary actions in system. You'll ensure sensitive information remains confidential and protects personal information when processing all transactions and addressing employee inquiries, in line with the organizations data privacy requirements.
- Basic Qualifications 2+ years of experience in customer service supporting human resources in HR administration, transactional and data management, and reporting activities
- Experience with Microsoft Office programs, such as Word, Excel, and Outlook
- Ability to work independently and multi-task through to completion
- Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
- HS diploma or GED
- Nice If You Have : Experience working in a Help Desk or Contact Center environment with reporting
- Experience with Workday
- Experience with applying detailed focus on data and process to ensure data integrity
- Ability to use multiple applications and databases in a fast-paced environment
- Ability to communicate clearly via email or phone with an emphasis on active listening skills
- Possession of strong research and problem-solving skills
- Bachelor's degree
