JOB RESPONSIBILITIES:
Responsible for reviewing or defining metrics associated with the Asset Management service, and ensuring SLA’s and KPI’s are met or exceeded on a consistent basis.
Effectively communicate with the customer and potentially senior leadership as needed.
Participate and potentially drive, small to medium scale projects as they relate to the Asset Management strategy or service.
Ensure sufficient stock / inventory is maintained, including managed assets and peripherals.
QUALIFICATIONS:
- 1 - 5 years in an Asset Management coordination role
- Excellent communication skills
- Professionalism, proactive, attention to detail, exceptional customer services support skills.
- Comfortable in a fast-paced, dynamic environment and able to multi task
- Goal and solution oriented
- Motivated to learn and resourceful
- Ability to react quickly to changing environments
RESPONSIBILITIES:
- Receiving new assets to stockroom
- Monitoring inventory levels of assets and asset accessories keeping on-hand stock levels at the standard count
- Deploying laptops, phones, and tablets to users documenting each step through ServiceNow
- Communicating with branch offices about assets in their custody and providing proper information to return assets to corporate HQ.
- Properly and accurately maintain ServiceNow records to display a proper system of records for all corporate assets, including proper naming conventions, accurate location tracking, and hardware status
- Updating and executing the proper documentation for the Asset Management processes
- Asset recovery from separated employees
- Manage Work From Home equipment
- Shipping equipment to employees and tracking deliveries
- Tracking/Assigning equipment in ServiceNow
- Weekly hardware audits comparing the on-hand inventory to prior week, reconciling the differences to ensure proper asset handling
- Asset Disposal
- Chain of Custody tracking
