About Ascendion :
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Business Administrator
Job Description:
Responsibilities:
• Act as primary onsite point of contact for all operational aspects within the Experience Center; serving as a liaison between the team, supplier teams, and a broad group of stakeholders, partners and suppliers.
• Establish and maintain strong relationships with key stakeholders, including vendors, contractors, and local businesses.
• Develop and implement pre-opening hospitality strategies, policies, and procedures.
• Direct and prioritize resources to ensure delivery of highest-quality customer experiences, including partnering with EC Site leader and other key stakeholders in the landing of new initiatives, industry demos, systems, and processes.
• Lead local EC “CODE” (Content, Operations, Delivery, Execution) Meetings to ensure all programs are aligned on any upcoming projects or installations and serve as primary point person on needs/escalations.
• Prioritize and monitor activities of hospitality, technology, and operations suppliers, establishing efficient processes to ensure consistent and seamless white glove experiences for our guests (technical assistance, catering, transportation, interpretation, furniture changes, facility updates & repairs, etc.).
• Collaborate with Real Estate service providers including Lobby Hosts, Janitorial, Maintenance, Security, etc. ensuring adherence to Service Level Agreements and quality of service is maintained.
• Monitor and evaluate guest feedback to continuously improve the guest experience.
• Continually review and assess the effectiveness and efficiency of existing policies and procedures while establishing a culture of innovation and self-critical reflection which results in continuous improvement and evolution of policy and process.
• Address and resolve guest concerns and issues promptly and professionally
• Conduct regular inspections of the facility to ensure high standards of cleanliness and maintenance.
• Ensure compliance with all health, safety, and regulatory requirements, including but not limited to, assisting in emergency situations, as well as, updating safety documentation, ERP bags, etc.
• Stay current with industry trends and best practices in executive briefing management.
• Lead efforts to create a welcoming and inclusive environment for all guests, as well as, a positive and inclusive work environment.
Must Haves:
- Experience with managing large programs
- Experience working with external teams and executives.
- Experience with managing multiple project timelines with high organization.
Location: Redmond, WA (Hybrid)
Salary Range: The salary for this position is between $80,000- $100,000 Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [09-10 days/hours of paid time off]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
