Role: Application Support Consultant (L2 & L3)
Location : Plano TX- onsite – 5 days working from office mandatory
Type : Fulltime
Responsibilities:
- Level 2 application support for JAVA, J2EE, Spring Boot, WebLogic, Open Shift Container
- Monitor production jobs and environment, on-call rotation
- Incident triage, assignment & resolution
- Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.
- Documents, tests (unit and integration), implements and provides on-going support for the applications.
- Application monitoring and preventive maintenance
- Weekly status and SLA reporting
- Analyze, troubleshoot and resolve complex production application defects
- Perform minor application upgrades / enhancements
- Support infrastructure maintenance / validation
- Support disaster recovery testing / validation
Technical Skills:
- 3 to 5 years of experience in production support role on applications based on Java/J2EE
- Should have at least 2 years of experience in L2/L3 support role
- Working knowledge in database (PL/SQL, Query writing)
- Experience in GIT for source code management
- Experience in operations & ticket resolution (incident management)
- Experience in in Technical concepts, Analytical and Problem-solving skills
