Job Title: Quality Engineer
Company: AISIN World Corp. of America
Department Quality, Customer Quality Services (CQS) – Powertrain Warranty
Location: Northville, MI
Position Summary
This position will function to provide support to the Warranty department while supporting quality functions in North America.
Position Responsibilities
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
- Support warranty claim reduction by leading activities held jointly with AISIN manufacturing, design, and our customer teams.
- Collection and analysis of warranty claim data to understand trends in data. The reporting of this information to both internal teams and external customers is a critical requirement for this position.
- Monthly warranty review meetings with the AISIN NA plants (NAP) and engineering teams (ATCA).
- Participate in new project launch “OBEYA” activity to achieve Early Detection/Early Resolution (EDER) of issues found in early market period.
- Create customer warranty cost share packages using the respective customer-defined process
- Support Go & See investigation activities to understand issues and voice of the customer for No Trouble Found (NTF) reduction.
- Provide periodic warranty reports to Quality management with a clear and visual understanding of the current warranty status (Frequency determined by Quality management).
- Review warranty return claim recovery parts, perform initial analysis of parts, and monitor customer due dates for analysis reporting.
- Advanced problem-solving skills to identify root cause and develop action plan for returned warranty parts.
- Support activities shown in association with the Aisin North American Quality Assurance annual job plan as well as the AISIN NA long term business plan.
- Assist in the development of operational (Quality) manuals and training material for identified key quality methods and concepts. Plan, schedule, and deliver training sessions, as needed/requested, by AWA management or NAP locations.
- Work closely with AISIN Group Companies and NAP locations to develop a “One AISIN” team attitude.
Required Skills and Abilities
Essential Skills and Experience:
- 3 - 5 years of experience in Quality / Warranty Engineer Role (Warranty Analysis, Parts Review, Cost Share)
- Strong working knowledge of MS Office suite (primary focus on MS Excel).
- Ability to coordinate and negotiate with customer and overseas AISIN facilities.
- Comfortable learning unique or exclusive software in use at AISIN (General Computer Skills).
- Root cause analysis and problem-solving capability. (Core Quality Skills, such as FTA, 8D, Six Sigma, 5Why.)
- Core Documents: Control Plan and PFMEA.
Beneficial Skills and Experience
- Knowledge of 7 Basic QC Tools.
- Certified ASQ CQE certification, Six Sigma certification.
- Working knowledge of MS Access is beneficial.
- Working knowledge of Business Intelligence tools is beneficial. (MS Power BI, etc.).
Education/Training/Certifications
Travel Requirements
- Approximately 0 - 20 %.
- Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.
- Must have a valid US passport or ability to obtain such.
Work Environment Requirements
With reasonable accommodation:
- Must be able to operate a personal computer, telephone, and other office equipment.
- Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
- Must be able to work effectively in a fast-paced environment.
- Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
- Must be able to operate as an effective team member.
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
Attendance/Work Hour Requirements
- Must maintain an acceptable attendance record.
- Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.
