Job Summary
Responsible for the management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.
Essential Job Functions
- Serves as a technology resource and coaches junior staff
- Manages cloud infrastructure in Azure and AWS
- Develops processes and procedures to efficiently manage permissions and access across the cloud platforms
- Develops effective IaC (Infrastructure as Code) for spin up/down environments in alignment with our development teams
- Administers Azure DevOPs pipelines and deployments
- Manages backup operations and develops design recommendations for DELL backup environment
- Provides Tier 3 support as needed
- Performs and coordinates routine maintenance and patching on responsible systems including communication planning
- Creates SOP’s and QRG’s for the various teams, including but not limited to tasks such as IaC deployment processes and backup operations
- Supports the creation of infrastructure roadmaps
- Supports technical proposals for increasing capacity and new implementations
- Supports architecture and implementation plans for infrastructure technologies
- Supports cross training of new QRG’s and SOP’s with IT departments as required
- Creates documentation of overall infrastructure systems architecture (including cloud technology)
- Supports capacity plans and management and maintaining configuration management
- Supports technology vendor and solution evaluations as assigned
- Supports the review and creation of repeatable best practices in compliance with TMNAS architectural standards and engineering methodology
- Supports the implementation of best practice security measures to protect corporate data and systems
- Participates as part of an on-call rotation for after-hours support
Other Functions
- Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
- Performs special projects and other duties as may be assigned
- Establishes and builds strong working relations and partnerships with Business Units and Senior Management
Qualifications
- Bachelor's degree preferred
- 5 to 7 years of relevant experience required
Required Experience
- Infrastructure automation technologies such as Terraform, Azure Bicep and ARM templates
- Backup technologies and overall data recovery methodologies, replication technologies including cloud backup methodologies
- Microsoft Azure Infrastructure technologies and concepts including landing zones
- Microsoft Active Directory and Entra ID
- Knowledge of DevOps fundamentals and practices
Preferred Experience
- Monitoring technologies
- Automation scripting and management
- Deployment and system maintenance methodologies
- AWS Cloud infrastructure
- Relevant preferred certifications: ITIL Intermediate v3 – Service Transition, Microsoft Certified Solutions Expert (MSCE Server, MCSE Messaging), CompTIA Server+, EMC Storage Implementation Engineer (EMCIE), Cisco Certified Network Professional - Data Center (CCNP – Data Center)
- Ability to lift up to 50lbs
- Knowledge of typical organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
- Strong Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
- Demonstrated strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
- Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
- Superior attention to detail
- Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
- Ability to work independently and without supervision
- Ability to work and lead effectively as part of a team
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
