William Everett is a 10+ year certified minority and women-owned business enterprise headquartered in Chicago. William Everett consulting is trusted by institutions, governments, and Fortune 500 technology companies to help them adapt, evolve, and improve performance.
We are currently seeking a full-time Customer Service Representative to join our Parking Management team! The Customer Service Representative is responsible for taking incoming calls for our Parking Management Program. The successful candidate will become a key member of the delivery team and contribute to the parking management office efforts to provide outstanding customer service and problem resolution. This position requires in-office training, but this position has the opportunity to be mostly will be
Responsibilities:
- Conduct inbound and outbound service calls with customers within a required time period
- Resolve issues to minimize escalation to higher support levels
- Take action to resolve pending or open issues within a reasonable timeframe
- Help to promote a positive team atmosphere
- Meet daily processing goals and targets while paying close attention to detail
- Use a computer to complete basic tasks including: starting and stopping software applications; opening, closing, and saving electronic files
- Operate additional office equipment including printers, copy machines, and fax machines
- Additional duties may be expected depending on availability and fluctuation in volumes
Requirements:
- High School Diploma or equivalent
- Experience in providing customer service over the phone and resolving disputes
- Intermediate computer skills
- Fluent in English
- Authorized to work in the US for any employer
- Must live in the Chicagoland area
William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
