POSTION OVERVIEW
This role supports the IT Service Management (ITSM) team’s Service Asset and Configuration Management (SACM) initiative to provide the enterprise an enhanced asset management experience.
Responsibilities include:
Defines design patterns for enterprise ITSM Asset Management tool (ServiceNow).
Develops and monitors asset management functions in ServiceNow for hardware and software.
Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards
Identifies and establishes best practices for ITSM Asset Management
The ideal candidate will meet the following qualifications:
ServiceNow IT Asset Management development experience
Hardware asset management (HAM)/Software Asset Management (SAM) Pro module configuration and development experience
Very familiar with Flow Designer, building catalog forms, CSDM experience, service level management, ITOM and Discovery
JOB DESCRIPTION
Aligns business strategy with software solutions.
Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
Leads complex problem solving.
Provides technical guidance and support to colleagues and solution development.
- Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities
