What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
We are seeking a highly skilled and experienced Payments Manager to join our team. The role will be responsible for customer service payments escalations, benchmarking and change implementation, operational improvements, rule refinement, payment risk and transactional reviews and implementing a continuous feedback loop with the aim to
deliver the best possible payments experience for our customers
Key Responsibilities:
- Supervise the day-to-day activities of the payments team, providing guidance and support.
- Assist in the training and development of payments team members to enhance their skills and knowledge.
- Be the escalation point for the Supervisor group, providing solutions, knowledge and support as required.
- Collaborate with cross-functional teams, including customer service, compliance, and IT, to ensure a holistic approach to payments processing.
- Prepare detailed reports on payments issues, trends, and effectiveness of prevention measures.
What are we looking for?
Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Qualifications:
- Minimum of 3 years’ experience in payments management, preferably within the iGaming or online payments industry.
- Proven management or team leadership experience.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to interpret complex data sets.
- Proficiency in using payments processing tools and software.
- Detail-oriented with strong problem-solving abilities,
- Knowledge of relevant regulatory requirements and compliance standards.
- Ability to work effectively under pressure and manage multiple priorities.
- Familiarity with SQL and data analytics tools.
- The ability to adapt to changing priorities and to thrive in a face-paced work environment.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Start-up culture backed by a secure, global brand
- Potential Hybrid Scheduling
Roster of Unique
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
