Responsibilities:
• Work closely with technical service providers and operational teams to promote change to the NY technical environment with minimum disruption to business services. Provide coaching and expertise to change practitioners to produce high quality change records that comply with enterprise standards.
• Participate in release management for the Client Common Operating Environment (COE) – assess user impact, drive awareness and pre-production testing, contribute to the production deployment strategy and communication plan.
• Build relationships with business areas, operational teams, and technology partners. Communicate effectively with technical and non-technical stakeholders.
• Contribute to the monitoring, evaluation, and improvement of the operation.
Qualifications:
• Proven ability as an IT Service Management practitioner (Change, Incident and/or Release) with experience in a fast-paced Financial Services environment
• Demonstrated skills with ITSM applications (ServiceNow preferred) with ability to build reports/dashboards and conduct queries.
• ITIL Foundation certificate or equivalent knowledge
• General technical knowledge of multi-tiered technical architecture, cloud, IaaS, SaaS, PaaS