•Experience with call tracking and ticketing software
•Attentive to details and ability to be resourceful (using supplied documentation)
•Ability to support users with limited knowledge of computers, software, hardware, and systems
•Above average communication skills and telephone manner.
•Excellent organizational skills
•Basic User & Security Group Active Directory administration
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
•Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
•You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
•1+ years previous IT Service Desk and/or Call Center experience required.
