ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at www.eccoselect.com.
Job Title: Collaboration Engineer
Duration: Direct Hire
Location: Hybrid – onsite 4 days per week
Key Responsibilities:
- VOIP Management: Design, deploy, and maintain VOIP solutions, with a strong focus on RingCentral, ensuring optimal performance and reliability.
- Video Conference Systems: Manage and support enterprise video conferencing solutions, primarily Crestron, including setup, troubleshooting, and maintenance.
- Microsoft Teams: Administer and support Microsoft Teams as part of the unified communication strategy, integrating it with other telecom systems.
- Network Integration: Collaborate with network engineers to ensure seamless integration of telecom systems with the existing network infrastructure.
- System Upgrades: Plan and execute upgrades and expansions of telecom systems to accommodate organizational growth and technology advancements.
- Technical Support: Provide technical support and training to end-users, addressing and resolving telecom-related issues promptly.
- Documentation: Develop and maintain comprehensive documentation of telecom infrastructure, configurations, and procedures.
- Vendor Management: Coordinate with telecom vendors and service providers to ensure high-quality service delivery and support.
- Project Management: Lead and participate in telecom-related projects, ensuring timely delivery and alignment with business objectives.
- Compliance: Ensure telecom systems comply with relevant regulations and security standards.
- Vulnerability Management: Implement and manage a vulnerability management program for telecom systems, identifying, assessing, and mitigating risks to maintain system security.
- Incident Response: Develop and maintain incident response procedures for telecom systems, ensuring prompt action and resolution in case of security breaches or vulnerabilities.
Job Skills and Qualifications:
- Education: Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CCNA, CCNP, RingCentral Certified) are a plus.
- Experience in the financial or healthcare industry.
- Experience: Minimum of 5 years of experience in telecom engineering, with extensive experience in VOIP solutions like RingCentral, enterprise video conference systems like Crestron, and Microsoft Teams.
- Technical Skills: Proficiency in telecom technologies, VOIP protocols (SIP, H.323), video conferencing systems, network configurations, troubleshooting, and vulnerability management.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex telecom issues.
- Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Team Player: Ability to work collaboratively within a team and with cross-functional departments.
- Adaptability: Ability to adapt to changing technologies and priorities in a fast-paced environment.
Requirements:
In addition to the qualifications listed above, we seek candidates with:
- Exceptional attention to detail, demonstrated through strong analytical and data-gathering skills.
- The ability to work independently, prioritize time-sensitive assignments, and meet critical deadlines while maintaining efficiency and accuracy.
- A strong background in customer service, both internal and external.
- Familiarity with VOIP Management and Microsoft Teams Video Conference Systems.
- Professionalism, excellent communication, and the ability to multitask effectively.
- Strong problem-solving skills and a strong work ethic.
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.
Equal Employment Opportunity is The Law
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