Tier I Service Desk Analyst
Raleigh, NC
Hybrid
Put your support skill set to work by maintaining app support for Confluence pages, performing upgrades and migrations, handling change requests for updates to staging or production, and handling cases. As the Tier I Service Desk Consultant, you will handle the normal influx of support requests, route cases, document procedures for handling different types of cases, and interface with vendors with respect to user issues.
What You'll Need to be Successful:
- U.S. Citizenship required
- Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred
- User/group administration experience
- Comfortable working an on-call rotation
- Experience using a ticketing system such as JIRA or ServiceNow
- Experience supporting users remotely over the phone and using remote control tools
- Able to provide in person support
- Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
- Experience with SCCM or Microsoft Intune or JAMF management
- Excellent customer service skills
Great Additional Skills:
- Some exposure to UNIX/Linux command line
- Understanding of ITIL processes
