Job Title
Success Factor LMS Support Specialist
Relevant Experience & Experience Required
(in Yrs)
5+ years
Skills
- Success Factor trained Experienced professional with LMS Module.
- Understanding of ITIL and Agile
- Ability to work independently as a self-starter, and within a team environment.
- Knowledge of SQL and scripting
- Good communication and presentation skills
- Experience Learning Content will be added Advantage
Roles & Responsibilities
- Understand and evaluate business requirements
- Follow ITIL Processes in order to execute support activities.
- Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA
- Trouble-shoot issues and be proactive in offering solution and user guidance when needed offer solutioning and user guidance when needed
- Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes
- Ensure regular connects with Onsite team for providing daily status updates
- Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.
- Presenting the status of work to customer in Weekly and Monthly Status Meetings
- Provide service improvement suggestions
- Collaborate with team members on a regular basis to discuss ideas, improvement & efficient service delivery.
