Job Duties:
- Receives calls from customers seeking aftermarket parts and rebuilds
- Conducts technical research on part numbers for sales orders
- Identifies components of parts for special kits; group of parts that make up sub-assemblies
- Verifies part pricing with Customer Support Supervisor or Manager
- Identifies needed machine manual updates and communicate to documentation
- Occasionally enters new part numbers into Finesse system
- Helps to identify whether customer requests are under warranty
- May help identify Engineering Change Requests and communicate with Engineering or other Groups
- May do parts look up and pull drawings to support purchasing
* Must be able to participate in rotating 24/7 on call non business hours.
Skills Needed:
- An associates degree or equivalent from a two year college or tech school
- Five years of experience in customer service or parts sales for a mechanical equipment company
- Experience working with Microsoft Excel
- Can read and understand blueprints, technically inclined
Direct hire
Fully onsite role
M-F 8am-5pm + rotating on-call weekends
Pay: $27-29/hr depending on skills, education, etc.
