Our client is looking for a Consultant for a 3-month contract in Belgrade, MT, 59714.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 5+ years of related experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent Leadership and customer service skills
- Have knowledge and understanding of security and compliance standards.
- Extensive knowledge of operating systems such as Windows, Mac OS - Primary Windows
- Experience supporting Office 365 applications.
- Experience with management tools such as Ivanti, Intune and JAMF.
What You Will Be Doing
- Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
- Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
- Demonstrate high level customer satisfaction and maintain industry-leading support levels
- Stay up to date on new technologies and trends; deploy new technology and services
- Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
- Install, configure, and troubleshoot desktops, laptops and mobile devices
- Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
- Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
- Provide continuous communication with users on progress and completion of requests/issue resolution
- Maintain documentation for all Helpdesk and end user processes and procedures
- Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
- Perform meeting setups and “take downs”
- Act as a resource for projects and engineering teams/tasks
- Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”
