As a Customer Success Representative in this role, you will be responsible for providing excellent customer service to CHAMP customers across the country. Your primary tasks will include responding to and solving customer inquiries, working closely with assigned Customer Success Managers, and additional tasks to assist the growing Customer Success Team. We are looking for someone has a passion for exceeding customer expectations and building strong relationships.
Responsibilities:
- Respond promptly to customer service calls and email inquiries.
- Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
- Escalate more complex issues to the appropriate department or team member for further assistance.
- Complete additional tasks as assigned
- Stay updated on product knowledge, policies, and procedures.
- Continued education on industry updates and best practices
Experience:
- 1+ years customer success or account management experience
- Track record of working in a client facing role
- Ability to build strong working relationships and working collaboratively across all levels of the organization.
- Proven ability to think critically and solve problems creatively.
- Strong verbal and written communication skills
- Strong interpersonal skills
Location: Cleveland – Hybrid (4-days a week in office)
CHAMPtitles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
