Looking to join a climate-tech company? We are looking for incredible, mission-oriented people who are motivated by solving complex problems to join one of our clients.
Job Title: Technical Customer Success Engineer / BMS Engineer
Duration: FTE
Location: Boulder, CO - hybrid in office/remote
Comp: 100k with bonus/incentive opportunity (around 125k total)
WHO WE ARE LOOKING FOR:
● University Qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)
● 2-5 years experience in the HVAC industry
● Familiar with Building Management System (BMS) and knowledge of building services
● Experience being in a customer facing role
● Proven experience of working in a fast-paced environment
● Competitive and achievement orientated
● Ability to work autonomously
● Possession of a positive attitude and an interest in learning
● Willing to step-up to help fellow team members
● Excellent oral and written communication skills
● Willingness to travel to client sites. Full drivers license required.
WHAT ELSE CAN WE TELL YOU:
● Be a foundation team members in our US expansion;
● Work full time, Monday to Friday, with flexibility for in office and remote work;
● Company laptop and phone - having the reliable, quality tools to do your job is essential, and we’ll provide you with them;
● Opportunities to grow, develop and be challenged in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals;
● Knowing that each day you work here, you’ll be taking climate action
● A market competitive salary package including benefits.
● A range of employee perks, ranging from team drinks & lunches to an EAP service.
● Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape us and the future of building energy efficiency
WHAT YOU’LL DO:
As a Customer Success Engineer, you’ll work alongside a Customer Success Manager / CS Lead to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.
● Be responsible for delivering an exceptional customer experience for our clients.
● Become the voice of the customer, by empathizing with them, understanding their needs, motivations and key business challenges
● Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.
● Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).
● Drive adoption and engagement of our platform through training and continuous engagement across multiple touch points with the client, and their contractors.
● Use our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies
● Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimization strategies to improve building operations, energy efficiency and indoor environment.
● Maintain regular, open communication with building operations teams with occasional on site visits.
● Be a platform expert and an advocate for us, ensuring clients understand the value our platform provide
