Our client, N Street Village is looking for a Director, Permanent Supportive Housing
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families.
Position Summary
The Director of Permanent Supportive Housing is responsible for overseeing and managing the operations of N Street Villages' site-based permanent supportive housing programs, which provide case management support and crisis intervention services. The role involves supervising five (5) Program Managers, ensuring the delivery of high-quality services, and maintaining compliance with organizational policies and regulatory requirements.
Program Oversight
- Oversee program activities' planning, implementation, and evaluation to ensure they meet the client's needs and adhere to the organization's mission and goals.
- Ensure programs meet organizational goals and objectives and comply with funding and regulatory requirements.
- Monitor program performance, analyze data, and prepare reports to track progress and identify areas for improvement.
- Ensure timely submission of monthly reports required by TCP, DHS, Medicaid, and N Street Village.
- Conduct regular meetings with property management entities located at each site.
- Provide in-service training for all permanent supportive housing staff on relevant topics such as trauma-informed care, person-centered planning, motivational interviewing/stages of change, and grief and loss.
- Develop and implement protocols and best practices for crisis response and case management ensuring staff are trained and prepared to handle emergencies.
- Develop and manage the program budget, ensuring resources are allocated effectively, and expenditures are within approval limits.
- Research funding opportunities to support program sustainability and growth.
- Maintain regular communication with the Senior Director of Housing on issues involving the community, program, clients, and other stakeholders.
- Stay informed of industry trends, legislative changes, and best practices in homeless services and housing.
Leadership and Supervision
- Provide direct supervision and support to Program Managers, ensuring they have the necessary resources and guidance to manage their teams effectively.
- Manage the hiring and proper supervision of program staff.
- Foster a collaborative and supportive work environment that encourages professional development and high performance.
- Facilitate regular team meetings to ensure the dissemination of pertinent information and assess program needs.
- Conduct individual bi-weekly meetings with direct reports to understand client and programmatic concerns and successes.
Compliance and Quality Assurance
- Conduct regular audits and reviews to maintain high service delivery and program integrity standards.
- Coordinate with the Director of Data and Evaluation to ensure compliance with HMIS/TCP and OCTO/DHS data requirements
Stakeholder Engagement
- Build and maintain relationships with external partners, including community organizations, government agencies, and funders.
- Represent the program at meetings, conferences, and other events to promote its goals and achievements.
Minimum Qualifications
- Bachelor's degree in social work, psychology, or related field (Master’s preferred). If licensed at the Master’s level, the applicant must obtain the highest credential.
- Minimum of 5 years of experience in program management or a related field, with at least 2 years in a supervisory role.
- Strong understanding of case management and crisis intervention and stabilization principles.
- Excellent leadership, communication, and organizational skills.
Skills and Competencies Required
- Strong cultural competence, including excellent interactions and communication ability with a diverse population
- Ability to work collaboratively with others to accomplish goals/tasks.
- Mature abilities in developing interpersonal relations, communication, problem-solving, and conflict resolution.
- Ability to multi-task with strong organizational skills.
- Knowledge of Microsoft Word and Excel and learning a database system.
- Ability to work independently.
- Flexible, reliable, and dependable.
- Ability to resolve conflict, problem solve, and create proactive strategies.
- Strong presentation skills with public speaking experience.
Work Environment
The Program Director will primarily work on-site and occasionally travel to meetings and training sessions. This role requires flexibility in working hours to address emergencies or critical issues as they arise.
Salary: $80-90k - Salary is commensurate with experience.
