Job Summary:
In your role as IT Specialist, you will be responsible for providing user support, managing our local IT infrastructure, and administering Microsoft 365 (M365) for local and remote users – while working closely with the corporate IT team in Europe. You will play a crucial role in supporting the IT needs of our employees in the US and ensuring smooth IT operations.
Key Responsibilities:
User Support
- Provide technical support to employees for IT-related inquiries and issues (1st and 2nd level support)
- Diagnose and resolve hardware and software problems
- Set up and maintain workstations (PCs, laptops, and printers)
- Conduct training sessions for employees on the use of IT systems
Management of Local IT Infrastructure
- Administer and maintain server environments (Windows/Linux)
- Monitor and manage network infrastructure (switches, routers, firewalls)
- Ensure data availability and security through regular backups and maintenance
- Implement and monitory security measures (antivirus, firewall, access control)
M365 Administration
- Manage and optimize the Microsoft 365 environment, including user and license management
- Support the administration of Exchange Online, SharePoint, Teams, and other M365 services
- Implement security and compliance policies within the M365 environment
- Assist in integrating and automating business processes using M365 tools
Requirements:
- Associate’s degree or higher in IT or related field, or equivalent work experience
- 3+ years of experience in IT support and systems administration
- Strong knowledge of server and network administration
- Experience with Microsoft 365 administration and related cloud services
- Excellent problem solving skills and a structured approach to work
- Strong service orientation and communication skills
- Ability to address IT concerns in person and remotely
- Willingness to travel up to 15%
Start Date: Immediately
Benefits: Day one access to health and wellness benefits including Health, Dental, Vision, Voluntary Life, Hospital Indemnity, Accident, Critical Illness, and 100% Company Paid STD, LTD, and Basic Life Insurance; Company provided cell phone and laptop computer, standard 401(k) with company match & 4% safe harbor match (effective 1st of the month after 30 days and 100% vested from day one in the plan), as well as paid time off benefits.
