Must be currently living in California
Hello
We are looking for an End User Services Specialist - Remote role, with travel expected up to 20% to local sites for technical support in California.
Contract Duration: 5+months with possibility of longer term extensions.
Pay Rate (W2): $35/hr
No C2C, H1B, 1099, TN Visa, CPT or OPT at this time.
If interested, please email your resume to grace.johnson@motionrecruitment.com
Role:
Responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals.
Responding to incidents and problems and fulfilling requests.
Supporting aspects of the integration of desktop systems with other systems in the enterprise.
Monitor the performance of desktop hardware and maintain a secure environment.
Required Skills & Experience
4-6 years relevant experience from Healthcare encvironment is required.
Advanced customer service skills required.
Proficient in Windows operating system environment, network printing systems and Microsoft Office modules.
Associates degree or technical institute degree/certificate required.
Daily Responsibilities
Provide the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
Perform troubleshooting for highly complex hardware, software and system problems for multiple device types.
Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.
Respond to incidents, diagnose and resolve complex problems and provide guidance to other team members.
Contribute to knowledge management database for problem reporting and resolution.
Escalate issues when necessary.
Integrate with problem management and perform root cause analysis when necessary.
Respond to customer requests of high complexity.
Maintain the device asset management system and the knowledge management systems to capture knowledge and work processes.
Respond to assigned issues and participate in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations.
Provide feedback on technical process issues to improve overall service delivery.
Participate in on-call rotation and provide on-call support.
