Job Title : Healthcare Customer Service
Location : 929 North Front St Wilmington NC 28401 (Hybrid)
• Hybrid – Should be able to work in one of the below offices approx. 3 days per week
Position Type: Contract
Training - 2 – 3 weeks training initially
Job Description:
Attention to detail, strong written/verbal communication skills, strong computer/typing skills, basic technology and troubleshooting skills, programs in particular- Outlook, Word, Excel, some inbound/outbound call handling skills, capable of online researching, can navigate screens/databases, works well in a team environment (even when remote), reliable and dependable, self-motivated and able to avoid distractions.
Must have HealthCare CSR background.
Shifts are Monday to Friday 8 AM to 5 PM.
Overview:
- Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel.
- Documents interactions according to client guidelines.
- Identifies adverse events (AEs) and product complaints (PCs).
- Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
Essential Functions:
- Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
- Documents interactions according to client guidelines. Identifies AEs events and PCs.
- Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
- Performs line checks and system verifications and generate reports.
- Performs other duties as assigned.
