Job Title: Customer Service Supervisor
Location: Chicago, IL
Industry: Chemical Manufacturing
Pay: $70,000 - $75,000/year
About Our Client:
Our client is a well-established, family-owned business in the chemical manufacturing industry with over 90 years of experience. They offer a friendly and flexible work environment, including perks like casual dress, "bring your dog to work" Fridays, and a great opportunity for growth and career development.
Job Description:
The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by providing guidance and coaching.
Key Responsibilities:
- Supervise and support a team of 3-4 customer service professionals
- Oversee the distribution and processing of customer orders and communications
- Monitor customer interactions to ensure timely and effective responses
- Act as a liaison between internal departments to streamline processes and solve problems
- Assist in testing software systems impacting customer service operations
- Participate in special projects as assigned
- Foster a collaborative and positive team environment
- Provide back-up support for Customer Advocates, including handling escalated customer issues
Qualifications:
- 1-2 years of supervisory experience
- 4-7 years of customer service experience (not in a call center)
- Strong multi-tasking and problem-solving skills
- Knowledge of EDI processes
- Proficiency in Microsoft Office and Windows Applications; JD Edwards System knowledge is a plus
- Ability to motivate and influence team members, with a focus on continuous improvement
Additional Details:
- Hybrid schedule: 3 days onsite for training, followed by 2 days onsite (Tuesday and Wednesday)
- Flexible hours (7 AM - 4 PM or 8 AM - 5 PM)
- Onsite gated parking
- Business casual dress code (jeans acceptable)
Perks:
- Medical, dental, and vision insurance
- 401k with company match
- PTO and tuition assistance
- Open-door policy and opportunities for career advancement
