Job Description
Job Summary:
Avail Solutions provides mental health services for crisis (suicide) calls.
As a 988 Crisis Worker, you will establish rapport using an empathetic approach to assess whether the caller is having a mental health crisis. Many callers simply need a friendly voice.
You will be trained to assist and support callers with anxiety, depression, suicidal, homicidal, and psychotic thoughts/behaviors. The 988 Crisis Worker will document calls with relevant information in an electronic record system.
Requirements:
- Fluent English
- High school graduate
- Computer literate and pass a typing test with a minimum score of 30 WPM with 90% accuracy.
- Communicate clearly using verbal and written skills.
- Work in a call center environment. (This position is NOT remote.)
- Pass a background check.
- Work every other weekend with four days off during a two-week work schedule.
Benefits:
- Starting pay is $18.00/hour
- Bilingual (Spanish) additional $1.10/hr
- Differential pay for 4 PM to 12 AM: $1.00/hr
- Differential pay for 12 AM to 8 AM: $2.00/hr
- Paid Time Off is accrued at 16 days for first year of employment and 19 days after first year.
- SIMPLE IRA Retirement Plan
- Medical Insurance available after 60 days of employment.
Schedule: (Available shifts determined on the needs of the company.)
- Night Shift: 12:00 a.m.- 8:30 a.m. five days a week, to include every other weekend
- Day Shift: 8:00 a.m.- 4:30 p.m. five days a week, to include every other weekend
- Evening Shift: 4:00 p.m.- 12:30 a.m. five days a week, to include every other weekend
Education:
- High school or equivalent (Required)
