Our client is a regional financial institution that continues to grow. They are currently seeking a Head of Retail Banking.
Responsibilities:
• Mentor, coach and support Branch Managers, helping them to be successful and fulfilled producers and leaders.
• Maintain effective, positive relationships with branch managers and other staff by consistent in-branch visits, phone calls and email correspondence.
• Recognize and reward behaviors, attitudes and results which contribute to our company’s success.
• Maintain on-going recruiting relationships resulting in the hire of skilled employee candidates in order to build and sustain strong branch teams.
• Oversee and support regional branch budgeting process.
• Provide leadership, accountability, and support to Branch Managers in completion of the annual business plans.
• Effectively complete assigned performance appraisals and support branch supervisors in this process
• Monitor and maintain regional branch FTE targets.
• Coordinate effective staff coverage within region.
• Provide accountability and support to Retail Lending in loan risk management and problem loan resolution.
• Work with Retail Operations and other department leads to assess, create, and develop new bank efficiencies, products, or procedures.
• Respond effectively to escalated client questions, suggestions, concerns, and complaints.
• Insure appropriate Bank representation at certain regional community events as well as on-going leadership through civic and community organization involvement.
• Plan, organize and deliver effective retail meetings and other training, as necessary.
• Perform other duties as assigned by Executive Management
Requirements:
• Bachelor’s degree, or commensurate education
• 8 years of progressive branch management
• Familiarity with all retail banking products
