Job Description :
Role requirements:
• Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
• Team oriented - able to work in, and contribute to, cross functional teams
• Proactive and self-motivated approach, able to work independently or with team members
• Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
• Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
• Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
• Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date
Education and Experience:
• 3-5 years or more providing end-user technical support preferred
• A+ Certification preferred
• Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite
• Building / imaging computers
• Wiring / Cabling
• Network technologies
• Installation and support of wide range of peripherals
