Must Have Technical/Functional Skills :
- Advanced knowledge in infrastructure projects, operations systems, and data analytics.
- Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
- Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
- Understanding of technology offerings and businesses supported.
- Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
- Genuine interest in continuous feedback, learning, and growth opportunities.
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
- Escalate issues to next level support if needed.
- Work with the team and create Technical Knowledge Base article.
- Strong analytical and problem resolution skills.
- Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
- Knowledge of Imaging PCs.
- Knowledge of Vendor Management.
- Knowledge of Commissioning & Decommissioning of assets.
- Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).
- Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
- Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
- Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD
Roles & Responsibilities:
- Laptop Deployment
- Imaging of Laptops
- Maintenance of asset inventory
- Laptop Break fixes
Legal hold data backup
