Ping Support Specialist
Work Location: Mclean, VA/ Plano TX (Day-1 Onsite)
Total Experience level- 5+ years
Scheduling L2 Drive on this Saturday 28th September
As a Senior Operation Support Specialist, you will handle support issues for Ping Identity's integrations using PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.
You Will:
- Assist with business application engagements and Investigate issues and queries using the existing bodies of knowledge and Standard Operating Procedures (SOP)
- Communicate frequently and proactively follow up with the stake holder by phone, email and internet meeting systems
- Contribute to knowledge base
- Participate in on-call rotation
You Have:
- At least 2 years of technical support with Ping Identity's products.
- Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
You Will Have an Advantage If:
- Linux-based and Windows server OS management SAML/OAuth/OIDC
- Lightweight Directory Access Protocol (LDAP) and Directory Services Networking inc
- Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates
- Internet Protocols (HTTPS/SSL/TLS etc)
- You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
- Experience with APIs (knowledge of REST and SCIM)
- Experience with scripting languages
