Customer Care Associate
Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
- Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
- Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
- Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
- Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
- Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
- Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
- Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
- Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
- Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.
This is a 6+ month contract-to-hire position in Smyrna. Enjoy an onsite work environment.
REQUIRED SKILLS:
- 1+ years of experience in a customer care role in a call center environment
- MS Office proficiency
- Detail-oriented
- Excellent communication skills
- High school diploma
PREFERRED SKILLS:
- Bachelor's degree
- Salesforce
Must be authorized to work in the US. Sponsorships are not available.
