Responsibilities:
· Responsible for entering accurate and timely loan information into the Client’s processing system.
· Prepare and review closing package based on requirements and guidelines.
· Create closing package and ensure that the Client’s customer loan or settlement fees are within tolerance and meet Client compliance.
· Communicate to Relationship Managers the required conditions and perform the cash to close call and set closing expectations.
· Confirm that the settlement funds have been disbursed timely and that the closing took place as per the stipulated timelines.
· Maintain a standard of customer service comparable to leading standards of Client’s industry while supporting the team goals.
· Follows up on any deficiency requests by Shipping and Post-Closing to ensure timely procedure for loan funding.
· Maintain a knowledge of industry regulations and changes.
