Can you effectively lead and motivate a team in supporting customers effectively through drive, collaboration and effective follow-up?
Bring your talents to Polyglass and play a key role in our ongoing growth and success!
What you get to do:
- Develop a structure of support focused on fulfilling the service needs that is effective and leaves all Polyglass customers highly satisfied
- Develop, guide and mentor a dedicated team of 12 service professionals
- Effectively partner with the Sales function to ensure we maintain a ‘customer-first’ mindset and deliver the proper outcomes
- Collaborate with internal teams such as technical services and transportation to pro-active resolve common issues before they occur and ensure a flawless deliver to customers
- Create, refine and ensure consistent delivery of all processes and procedures that will deliver on effective service levels on a consistent basis
- Investigates and solves customer’s problems, to ensure a high level of customer satisfaction
- Review regional needs of customers and align the team to assign the proper team members to each region’s distinct characteristics
- Review and strategize on all relevant KPI’s / measures to determine the level of customer service Polyglass is providing and identify opportunities for improvement
- Collaborate with Finance to assure pricing accuracy and customer communication on a timely basis
The skills and experience you bring to our dynamic team:
- Minimum of eight years’ experience in Customer Service and leading Customer Service teams
- AS-400 or other enterprise-wide system experience preferred
- Up to 25% travel is required for this role
- Bachelor’s degree from a four-year college or university or the equivalent preferred
- Experience supporting the following environments highly preferred: manufacturing, logistics/distribution, B2B, industrial products
If you are a dynamic leader that can lead teams, collaborate effectively with across several departments and deliver to the needs of customers consistently, we should be talking! Apply today.
This position will be located on-site in Deerfield Beach, FL with a hybrid schedule. Only candidates local to the area or able to relocate will be considered at this time.
