Job Description:
• Monitor and troubleshoot production issues for various systems and applications
• Collaborate with cross-functional teams to identify and resolve production issues
• Perform root cause analysis and provide solutions to prevent future issues
• Create and maintain documentation related to production issues and resolutions
• Implement and maintain processes and procedures to improve production support
• Provide daily, monthly and yearly reports on system usage, performance and issue status
• Coordinate with development teams to ensure proper deployment and release of software and updates
• Understand application code to apply emergency fixes to resolve outages if necessary
• Maintain a strong and collaborative relationship with delivery teams and consuming application teams
• Evaluate application performance and certify operational readiness for new installations and updates
• Participate in on-call rotation and respond to production issues after business hours
Required qualifications to be successful in this role
Bachelor’s Degree with at least 8+ years of experience in Production Support related role:
• Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP
• Strong technical skills in Java, Python, SQL, Linux and scripting languages
• Good understanding of JVM memory and Garbage collection
• Ability to troubleshoot and resolve complex production issues efficiently
• Excellent problem-solving and analytical skills
• Effective communication skills to collaborate with cross-functional teams effectively
• Experience in security concepts such as TLS, SSL certificates, authentication and authorization mechanisms
• Experience with monitoring and metrics tools such as Splunk and DynaTrace
