As a Bankruptcy Specialist, be part of a sharp, dedicated, and proactive team that provides guidance in interpreting the laws and regulations governing our industry. Our Team Members stay up to date on areas of the law that could impact our organization and work daily to mitigate any potential or actual risks. You’ll play an important role as a key contributor in areas including compliance, litigation, corporate initiatives, and other projects, allowing the team to provide the proper counsel for Company executives on business problems and solutions.
Essential Functions and Responsibilities
- Serve as a subject matter expert regarding Chapter 13 and Chapter 7 consumer bankruptcies, including but not limited to, receive and validate new bankruptcy notifications and update customer accounts with the utmost integrity and accuracy.
- Review incoming documentation daily for relevance and action necessary.
- Complete and submit accurate Proof of Claims in a timely manner.
- Maintain positive working relationships with Company management.
- Offer input on risks and controls and ensure understanding of compliance requirements.
- Assist with reporting of compliance analytical data to varying recipients, highlighting patterns and potential risks.
- Conduct occasional inbound/outbound phone calls with consumers, legal representation, and third parties regarding bankruptcies.
- Maintain the Group email inboxes.
- Provide guidance on a wide variety of questions/issues from over 1000+ store locations by independently conducting investigations and responding to customer and product-related inquiries.
- Ensure the protection of consumer PII by redacting sensitive personal information including by not limited to bank routing and account number, phone numbers, government issued identification number, and social security number from correspondence used to respond to various tasks.
- Complete all compliance training assigned to understand the key provisions of law, regulations, and internal policies and procedures applicable to job duties, as well as the impact of non-compliance.
Key Qualifications and Skills
- Bachelor’s Degree OR the equivalent combination of formal education, training, and/or related experience with minimum 2+ years of experience as a Legal Assistant, Paralegal or Case Manager.
- Experience interacting with individuals at many organizational levels, including senior management.
- Accountability: Takes personal responsibility for one’s own actions and results; manages performance by honoring commitments and deadlines.
- Business Knowledge: Understands the industry and the factors that can affect unit, regional and corporate goals.
- Change Initiative: Takes personal ownership for understanding, implementing, and supporting change; demonstrates flexibility and open-mindedness around change.
- Communication: Written and verbal communication is effective, clear, and concise; communicates with others in a way that allows for ongoing interaction.
- Conflict Resolution: Uses a disciplined, fact-based process to reduce sources of conflict, including negotiation, mediation, tact, assertiveness, listening, and empathizing.
- Customer Focus: Provides business-centric solutions by consistently keeping the business at the center of everything he/she does. Learns from the business; actively seeks information to understand the businesses issues and expectations.
- Critical Thinking Skills: Breaks down and critically analyzes problems, issues, and opportunities to find root causes and get beneath superficial symptoms. Integrates information and data from a variety of sources to identify patterns, trends, and cause-effect relationships.
- Team Skills: Collaborates, debates, and unites with others to develop the best ideas. Seeks feedback and input; actively draws on the diverse ideas and contributions of the entire team.
- Work Quality: Systematically evaluates and targets business opportunities with the greatest potential for producing positive results; utilizes daily activities and functions to support those business opportunities.
- Excellent attention to detail and accuracy
- Self-starter with the ability to work independently and collaboratively in a team to identify and solve problems or resolve issues.
- Ability to work in a rapidly changing deadline intensive environment while effectively managing multiple responsibilities and prioritizing accordingly.
- Software: Intermediate knowledge of Windows based computers and computing software including but not limited to Word, Excel, Outlook, and SharePoint
- Data Entry
