The Client Services Representative provides exceptional customer service to all stakeholders. The position is responsible for the administrative processing of all credentialing services and the maintenance of accurate internal records for the organization. This role is part-time and fully in office - may be some opportunity for hybrid work after the first couple of months. This position will pay up to $23 per hour. They organization is located in Gaithersburg. The hours are 9am-1pm Monday through Friday.
Responsibilities include but are not limited to:
* Respond to telephone inquiries
* Respond to e-mail inquiries
* Provide basic technical support and troubleshooting for inquiries regarding system tools
* Update and maintain records in the Client Relation Management (CRM) database
* Review and process all transcripts and Degree Verification Forms (DVFs)
* Process and complete quality checks on services to include (but not limited to)
o Name change requests
o Verification of certification
o Exam applications
o Renewal applications
o Reinstatement applications
o Score reports
* Submit refund and receipt requests for approval and processing
* Submit IT support tickets as needed
* Maintain tracking and processing of transcripts/DVFs for students not in the system at the time of receipt (NIS)
* Contribute to the documentation and maintenance of department procedures
* Contribute to periodic audits and updates of all company forms, handbooks, web content, and other content published by the organization
* Complete cross-training in all client management and credentialing service functions as requested
* Other duties as assigned
Qualifications/Skills & Knowledge Requirements:
* Experience with both online and phone support
* Exceptional customer service skills including notable listening skills
* Excellent written and verbal communication skills
* Positive, professional demeanor
* Problem-solving skills with solution-driven mindset
* Client-focused perspective
* Demonstrates computer proficiency (Microsoft Office Suite)
* Proficient in customer relation management (database) systems
* Ability to multi-task
* Strong attention to detail
* Strong time-management skills
* Willingness to learn new skills as needed
* Team player
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
