Contract position of Mobile Device Helpdesk Engineer / Telecom Support Specialists Onsite- Baltimore, MD
I am Arief from Technogen Inc, looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists one of our clients. Below is the job description for your review.
Please let me know if you would be interested and share your updated resume.
You can reach me arief.m@technogeninc.com or else call me on 703 763 0009
Description:
Mobile Device Helpdesk Engineer / Telecom Support Specialists
Onsite- 6 Saint Paul Street, Baltimore, MD 21202
Responsibilities of all personnel:
- Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
- Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
- Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures.
- Responsible for processing and distributing all end users’ wireless invoicing and personal usage summary.
- Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.
- Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
- Provide technical assistance for all wireless equipment.
- Other job-related duties as assigned.
Responsibilities of Supervisor, in addition to above:
- Provide clear day-to-day direction to staff.
- Point Of Contact (POC) to handle day-to-day work-related issues.
- Identify and provide training as needed.
- Provide regular or as-needed updates/reports to - IT Department Manager.
- Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.
