Our growing Telecommunications client is looking to add an engineer to their team.
This role is a technical position responsible for network management, service assurance, change management and service delivery.
It will support the Tier 1 NOC in responding to and resolving higher level Network issues and are the primary resource for the turn-up and testing of new customer services. They support Engineering in Network Upgrades and Capacity Management. They will also aim to maintain network availability and provide operational support to the cable station teams and technical support to customers and customer facing teams.
In addition, these team members will operate on a rotational basis as the principal on-site Engineers in the Wall cable station and Points of Presence (POPs) in New Jersey and New York. Also, on a rotational basis the NOC Engineer will support the Network as on-call 24x7 support for Emergency Issues.
Responsibilities:
- Day-to-Day Network Management and Fault Management duties .
- Timely response to network troubles to meet company measures of quality.
- Ensure Network Management Systems and Elements are available and functional so that Tier 1 NOC can effectively manage the Network.
- Ensure that the Tier 1 NOC is effectively following up on all Network and Customer issues.
- Provide technical support to on-site Engineers, customer facing teams and customers.
- Enable Performance measurements, interpret data, diagnose, and resolve issues.
- Assist in the design, build, testing and co-ordination of customer circuits and new capacity activations.
- Creation and management of Vendor support tickets.
- Escalation of Service Affecting issues or hazardous conditions to management.
- Creation of Network or Customer specific reports following service affecting events.
Change Management
- Coordinate with Engineering teams, cable station Engineers and Customers to develop and acceptable plan of work for all and any planned activities on the network.
- Performing checks on Network status and condition prior to start of medium and high risk planned activities.
- Coordination of on-site Engineers for planned execution of traffic switching events and other potentially service affecting or high-risk activities.
- Assist the Engineering teams in the implementation and operational validation testing of upgrades and new systems, equipment, or capacity in the network.
Methods and Procedures
Maintain a thorough understanding of technical training documentation that provides a detailed understanding of the function and use of the network elements, management systems and their connectivity.
Be conversant with, and follow the company provided methods and procedures for both NOC and cable station / POP activities.
Requirements:
- 4yrs + working experience in a Network Operations Center, subsea cable station or telecommunications Point of Presence (POP) environment.
- Strong analytical and fault-finding skills with the ability to prioritize Network and Customer troubles, making recommendations on how to restore service to customers and to eliminate repeat problems.
- Good communication skills include verbal and written communication and presentation skills in a technical environment.
- Understanding of Service Level Agreements and objectives.
- Good understanding of the documentation of technical methods and procedures.
- Excellent ability to capture and document in a user-friendly way event driven reports and diagnosis for both Customers and Management.
- Good knowledge of MS Office Application suite, in particular Excel and Word.
- Ability to communicate with Engineers and Customers of different nationalities and cultural backgrounds where English may not be their first language.
Additional beneficial experience, although not required, the following experience would be beneficial.
Technical understanding of Submarine Network and DWDM technologies, specifically.
- Alcatel: Repeaters, Branching Units, SLTE, PFE, NMS
- Infinera: DTNX, XT Platforms and Infinera NMS
- Juniper: Routers, Switches, Junos OS
- ADVA: FSP3000
- Tyco: Repeaters, Branching Units, LME, HPOE, TEMS, Spellman PFE via UNME
- Xtera: XLS, NXT via Nuwave
- Fujitsu: Repeaters, Branching Units, SLTE
- Ciena: Corestream, Multiwave, OME6500, Ciena CPL via Wavewatcher & OMEA
- Cisco: 15454, 15540, ME3400 via HPOV & Ciscoworks
Advanced knowledge of interaction between network management systems and particular equipment or sections of the network and how they interact with each other. Ability to communicate the interaction and functionality of the different network elements and how the network segments connect to provide an overall topology.