*This position is located in Dublin, OH*
Primary Duties
- This position will be responsible for troubleshooting and repairing fiber plant for both Installs and Repairs within the Field Operations I&R group
- Reviewing and interpreting work orders, circuit diagrams and following departmental standard practices
- Reviewing and analyzing complex schematic drawings to determine work to be done and sequence of tasks
- Uses various test and power equipment, and hand tools to identify and isolate service issues from the Central Office through the outside network plant including within the customer premise
- Responsible for installation and repair of fiber to the Business services
- Install and repair video, voice, and data services for strategic, large, and general businesses
- Performs installation and repair functions for Broadband service and WIFI Hotspots
- Must be skilled in the turn-up and maintenance of routers, bridges, hubs, access points, and other CPE elements used in data networking
- Performs installation and repair of Static IP, IP assignment, and related management
- Responsible for installation and repair of wired and wireless networking
- Various business services and features can be involved, such as hunting, Line/Number Porting, etc.
- May install fiber connections in the central office and/or fiber connections in the fiber environment
- Will be required to work on various system power components including but not limited to: batteries, power supplies, and inverters
- May be required to install, turn-up, repair, and maintain MDU ONT in various locations including but not limited to: outside plant and on customer premise
- Turn-up FTTH OLT network elements Turn-up FTTH PONS from CO to FDH
- Repair and maintain FTTH network elements and links
- Responsible for the permanent repair of cut and damaged cables through fiber splicing procedures
- Responsible for installation and repair of fiber from Central Office to Premise
- Receives and interprets repair and install assignments using a tablet and/or laptop computer
- Repairs Fiber conductors in aerial, buried, underground cable environments as well as customer owned inside wire
- Responsible for Fiber No Light repair
- Responsible for B-wire process and repair
- Adheres to all Company safety standards and protocols
- Interfaces with repair center technicians and other support groups to resolve customer problems
- Utilizes various test and power equipment, and hand tools to identify, isolate and install service issues in the outside network from the Central Office to the customer premise
- May be required to be dispatched on repairs and installations of residential High Speed Internet and Video services in the network
Experience/Background
- Demonstrated experience in the installation/repair of business communication and data systems to include but not limited to phone systems, voice mail platforms, and office LAN's
- Demonstrated experience in the installation or repair of VOIP systems
- Demonstrated experience in customer premise inside wire repair and replacement
- Demonstrated experience in use of test equipment and interpretation of test results
- Demonstrated experience in the repair of High Speed Internet and video services
- Demonstrated experience in an assignment requiring significant customer interaction
- Demonstrated ability to work independently as well as in a team environment
- Demonstrated experience in use of a PC and desktop applications
- Demonstrated experience with wired and wireless networking
Prerequisites
- Experience in test equipment that isolates and locates outside plant cable trouble
- Experience in customer contact position
- Pole climbing
- Knowledge of telephony wiring and the ability to perceive differences in wiring color
- Physical Requirements; able to lift heavy loads up to 85 lbs.
- Safety Requirements: safety shoes; weight restriction policy applies
- Satisfactory performance rating
- Satisfactory attendance record in last twelve months
- Knowledge of Company products and services a plus
- Knowledge of volt/ohm meters and other various pieces of test equipment
- Climbs poles and drives company vehicle
- May be required to cross train others
Work Environment
- Work location: various
- Works in all types of weather
- Works in all types of customer environments
- May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays
- Climbs poles in order to perform repair work on aerial cable facilities
- Must be trained and/or certified in safe pole climbing
- May work aloft for extended periods of time
- May be required to quality for #10,000 GVW CDL Certification
Altafiber: We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security
