The requirement as follows
Job title: Support Technician
Duration: 12+ months
Location: Kansas City, MO
Shift : 6am-6pm Sunday-Tuesday & every other Wednesday
Responsibilities
• Provides routine technical support and maintenance for Client’s operations environment with an emphasis on networking technologies
• Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols
• Monitors and takes calls for problems, taking corrective actions to minimize customer impact
• Creates and updates internal tickets to document monitoring and recovery steps for the Mastercard Operations Command Center
• Recommends areas for network enhancements and assists with implementing basic changes within the network environment
• Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities For Service Assurance:
• Performs projects and contributes to procedures, to ensure operational readiness for OCC employees