Job Responsibilities:
- Respond to customer inquiries via Zendesk, addressing order-related questions promptly, handling product inquiries, and resolving complaints or concerns through both email and chat.
- Answer customer service phone calls, providing information about orders, placing orders, processing payments, and assisting with website or product-related inquiries.
- Track orders and coordinate communication with shipping carriers.
- Manage return processes, including providing shipping labels, checking in returned items, and issuing refunds.
- Utilize various software systems to document customer interactions and solutions provided.
- Collaborate with the team and management to identify areas for improvement, recurring issues, and emerging trends.
- Assist with general customer service duties as needed.
Qualifications:
- Previous customer service experience is required. Retail/Restaurant experience is acceptable.
- Experience with Zendesk is a plus, but not required.
- Ability to work independently and collaboratively in a team environment.
- Strong capacity to learn, retain, and communicate product knowledge.
- Excellent problem-solving skills with a focus on solutions.
Additional Info:
- Pay: $20-$23/hr
- Schedule: 8am - 5pm, Monday - Friday
- Location: In-office
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
