Position: Coordinator, Digital Systems & IT
Reports to: Senior Manager, IT
Duration: 6 months (Contract)
Compensation: $28 per hour
Job Location: On-site based in North Hollywood, CA
Summary of Position:
Provide technical support and assistance for various IT and Digital Systems projects.
Duties and Responsibilities
· Establish and maintain effective working relationships with other business and technical staff, users, and vendors.
· Serve as the initial point of contact for technical assistance via ticketing system, phone, e-mail, or in person, providing solutions or escalating issues as needed.
· Coordinate meetings.
· Support application testing for online voting and viewing platforms, identifying and documenting bugs.
· Resolve Office 365 issues, such as email, document collaboration, and other productivity tools, ensuring users can effectively utilize its features.
· Guide employees through troubleshooting steps and document resolutions.
· Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements.
· Manage digital assets by maintaining naming conventions, metadata, and content rights information.
· Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices.
· Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup.
· Support and troubleshoot conference room technology, including Zoom Rooms, addressing audio/video and connectivity issues during meetings.
Qualifications:
· Bachelor’s Degree
· 2+ years’ experience with projects and Information Technology.
· Experience with testing, test script writing and issue tracking.
· Experience generating analytics reporting.
· Experience with Apple and PC hardware, software, and operating systems.
· Familiarity with Office 365 applications and common troubleshooting techniques.
· Experience with conference room technology, particularly supporting Zoom Rooms.
· Proficiency with JIRA.
· Strong problem-solving skills for hardware and software issues.
· Excellent verbal and written communication skills to explain technical concepts to non-technical users.
· Customer-focused with a commitment to high-quality support and service.
· Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
Additional Requirements:
· Creative, strategic thinker with the ability to adapt and collaborate.
· Strong diplomatic skills for working with multiple parties.
· High sensitivity to the Television Academy’s mission and values.
· Creative and innovative mindset.
· Good judgment and decision-making skills.
· Strong time management skills.
· Results-oriented and self-motivated.
· Ability to work nights and weekends as needed.
· Experience in the television or entertainment digital space is a plus.
