Customer Service Representative
ePackageSupply - Evansville, IN 47725
ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position will support a broad product-line of various packaging products and will be ePackageSupply’s front-line effort on maintaining customer (B2B) relationships.
An ideal candidate is pro-active, growth-focused, and motivated to make a meaningful contribution to our team.
Customer Service Representative Job Description:
· Perform the lead customer service support role for inquiries, questions, and claims on the EpackageSupply Amazon account
· Partner with Accounting to lead collection efforts on past due customer accounts
· Serve as a liaison between the customer, our company, and our suppliers
· Administer, maintain, and track customer requests for quotes and purchase orders. Create quotes for larger volume orders
· Field phone calls, online chats, and emails for prospective and current customers
· Interact with customers daily to review current promotions
· Thoroughly understand products, competitive advantage, and ordering process
· Work with CRM and lead generation software to track leads, prospects, and customers
Customer Service Representative Knowledge and Skills required:
· Self-starter; ability to achieve goals without daily supervision.
· Basic understanding of E-commerce
· 2 years of previous sales/customer service experience with CRM knowledge preferred
· Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays
Working at ePackageSupply:
· Are you excited about being part of something new and being a trailblazer?
· Do you have a positive attitude and enjoy working with creative individuals?
· Are you compassionate and demonstrate high levels of integrity?
· Do you like to have fun, but also have a strong work-ethic?
· Do you have a desire for continued growth and development?
· Would you like to work with people that you feel are more like family than co-workers?
If you sincerely answered “Yes” to each of these questions, then we would love to speak with you.
Company Benefits
· Employee health, dental & vision insurance
· 401K Retirement Plan
· Voluntary life insurance, short-term and long-term disability
· Three weeks of vacation (pro-rated to employee start date)
· Work in an environment where every employee’s work has definable effects on our business
Job Type: Full-time
Job Location: Evansville, IN (or remote)
Required education: Associates or Bachelor’s degree preferred
Required experience: Sales & Customer Service: 2 years
About ePackageSupply:
ePackageSupply.com is a United States veteran owned and operated company based in Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped us to become one of the internet’s most trusted and successful providers of quality products and exceptional customer service. ePackageSupply.com products include quality food grade buckets, containers, cups, and lids in varying sizes, styles and colors for multiple uses and for all your packaging and storage needs.
