Description:
Job Title: Quality Assurance Supervisor
Department: Operations
Reports to: Plant Manager with dotted line to Director of Quality
FLSA Status: Non-Exempt
Travel: Limited, as needed to other sites or Corporate Headquarter
Job Summary
The Quality Assurance Manager is responsible for ensuring that the products manufactured in the organization fits the purpose and meets the customer's expectations. Assures consistent quality of production by developing and enforcing Quality Management System, (QMS); validating processes; providing documentation; managing staff. Involved in the process to plan, coordinate, organize and control of the production within the facility. The incumbent is expected to be a self-starter, a good manager of time, work independently and follow Altor's standards for safety and conduct.
Essential Duties and Responsibilities – other duties may be assigned
· Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
· Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
· Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
· Maintains and improves product quality by completing product, company, system compliance and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs and manufacturing and training methods.
· Prepares and maintains quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions and re-validations.
· Mentor and Coach Quality Team Members
· Assist with Six Sigma Efforts and Education in collaboration with the operations team
· Implementation of Root Cause Analysis and Corrective Action Process
· Problem Containment, Investigation and Response to Customers
· Data Analysis and Trend Analysis
· Partner with Operations in problem solving process
· Develop QMS Improvement plans, annual goals, and submit data to support budget
· Assist with internal QMS Audits and external supplier quality audits
· Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
· Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
· Carries out supervisory responsibilities in accordance with the Company organizational policies/procedures and applicable laws/regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
· Follows Plant specified job specification and task list.
· Assist buyers with training and educating potential suppliers to ensure compliance.
· Work closely with Operations Manager and/or General Manager on any customer quality requirements and issues.
Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements
· Strong fit with the members of the management team and the ability to work with all levels of employees within the organization.
· Outstanding character and personal values that are aligned with the company's culture.
Education Requirements/Work Experience
· Associate's' Degree from an accredited college or university or equivalent experience required.
· Bachelor's degree and Quality certification (CQMOE, CQE, or CQA) preferred
· Manufacturing industry-specific experience preferred
Computer Skills
· To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, and PowerPoint. Experience with ERP (NetSuites).
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
· Integrity: Behaves in an honest, fair, and ethical manner. Speaks openly and truthfully with team members and accepts responsibility for actions. Understands the importance of maintaining confidentiality and fosters an environment where integrity, honesty and accountability flourish. Promotes transparent and accountable actions and acts decisively against dishonest conduct. Demonstrates the ability to gain confidence of their employees and customers by respecting the confidentiality and privacy of their concerns and needs and encourages collaboration, trust, foresight and listening between team members. Considerate of others' points of view and treats others with courtesy and professionalism.
· Teamwork: Capable of being approached and easy to work with. Contributes to the success of the team, communicates clearly individually and in group settings while treating others with respect. Listens to others and works well within diverse groups. Consistently places team needs over individual needs and seeks input from people with different experiences and perspectives and recognizes the differences of opportunities to learn and gain by working together. Values and encourages unique skills and talents.
· Accountability: Takes personal responsibility for the quality and timeliness of work and achieves results with little to minimal supervision. Consistently meets all deadlines and follows through on completing tasks while holding self and other accountable for actions and/or appointed responsibilities and manages one's own performance to proactively ensure team accountability.
· Problem Resolution: Demonstrates the ability to effectively problem solve and set priorities while delivering results in a timely manner and effectively obtains results through planning and delegation. Analyzes problems skillfully and uses data to reach solutions while demonstrating the ability to appropriately take calculated risks or escalates decisions to consult with others when appropriate.
· Communication: Creates an environment of open communication amongst team members while providing regular, consistent, and meaningful information. Actively listens carefully to others and ensures messages are understood. Demonstrates the ability to communicate information clearly, concisely, and thoroughly in a timely manner. Has the ability to tailor communication styles to the subject matter and to the needs of the recipient. Is credible and confident through communication and presentations and persuasively presents thoughts and ideas to the audience.
· Job Knowledge: Demonstrates relevant job knowledge and essential skills, such as work practices, policies, procedures, quality assurance, and technical abilities. Demonstrates self-improvement efforts to enhance skills and knowledge with changes impacting the job while adhering to workplace rules as well as to traditional or socially expected methods of doing business following processes and procedures.
· Continuous Improvement: Consistently finds ways to improve methods, processes and/or procedures to improve quality of work and to maximize efficiency. Quickly identifies process inefficiencies and takes independent action to make improvements. Willing supports new ideas while energizing others within the workforce to embrace changes that enhance efficiency. Understands and applies formal methods to analyze and eliminate non-value-added work and support process environments. Willingly seeks opportunities and shares different approaches to address problems while generating practical ideas and workable solutions to solve problems or address issues. Identifies and accepts failures as learning opportunities.
· Initiative: Ability to assess and initiate things independently with limited supervision required. Has the ability to manage resources to achieve results, while possessing the ability to manage multiple activities to accomplish goals. Actively seeks and does more than required or requested in the job and plans ahead for upcoming problems or opportunities and takes appropriate action when required.
· Planning & Organizing: Manages resources to ensure work is completed timely and accurately. Proactively anticipates potential problems and develops contingency plans to overcome obstacles. Anticipates deviations and plan and actively reorganizes work as necessary. Demonstrates the ability to manage time expertly to complete work ahead of schedule while utilizing available resources to complete work efficiently.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and carry up to 20 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk on concrete. The employee is occasionally required to reach with hands and arms and stoop, bend or twist. The employee is occasionally required to push, pull, and/or move materials.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most manufacturing environments. The noise level in the work environment is usually moderate to high level with ear protection required.
The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.
Equal Opportunity Employer, including disability/protected veterans
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