The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Work cross functionally within the company to communicate with all stakeholders in customers' success. This role is responsible for client satisfaction.
- Define project scope, record requirements, and ensure internal visibility of client; share updates with internal teams and lead a team of Project Managers.
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Qualifications
- Previous account management experience
- Articulate and well accustomed to a client facing role
- Experience working in a CRM
- Previous experience working with clients in the Professional Services arena
