Job Title: Customer Support
Location: Downtown Nashville, TN
Duration: Contract
Key Responsibilities
· Determine individual and family eligibility for our Client’s care programs.
· Assist in coordinating and communicating schedules to internal/external Clients.
· Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
· Timely management of casework, including proper documentation and case resolution.
· Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
· Work efficiently / effectively in multiple databases to extract information.
· Attend workgroup meetings and participate in discussions.
· Assist leadership team, as necessary.
Requirements and Skills
· Must have a bachelor’s or associate degree.
· A background in Paralegal studies is a plus.
· Work experience in a Legal environment a plus.
· Customer service or call center experience a plus.
· Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
· Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
· Excellent verbal and written communications skills.
· Keen attention to detail and adherence to deadlines.
· Strong time management, note-taking, email organization, and distribution skills.
· Critical thinking and problem-solving skills.
Other Important Information
· The position is a 100% onsite contract in downtown Nashville, TN.
· The position is contract for 12 months with an opportunity to be extended.
